FAQ


FAQ – Frequently Asked Questions

How do I order a Song With Name?

Look for the name and listen to the preview to make sure the name is correctly pronounced. If it is correct and also correctly spelled, you can add the song to your cart and go to the checkout. The digital products are immediately available for downloading. You will also receive an e-mail with the download links. You can download all the files from there for 7 days. An extensive how to can be found on the ‘How to’ page.

 

What do I receive when I order a Song With Name?

When you order a Song With Name, you will receive:

  1. The Song With Name (with the name you choose);
  2. An instrumental version (MP3) to sing along;
  3. A PDF file with the lyrics;

 

I can’t find the name I’m looking for. What do I do?

Not a problem, I will record the name for you. There are two ways to request a song:

  1. If you search for a name and we don’t have it, you will be able to request a name on the same page.
  2. In other occasions you can send us a name request.

Usually I record name requests every 3-4 days. If you need the song very quickly, please let me know. Most of the time I will be able to accommodate your request. As soon as the song is added to our website, you will receive an e-mail.

 

I see the name I’m looking for, but the spelling is different. Now what?

If you come across a name with the same pronunciation you need, but with a different spelling, please contact us. We will make sure your name will be added soon and you can order it. Usually this is done within 2 days. If you need to order sooner, please send us a message.

 

How do I pay for my Song With Name?

We use a Payment Service Provider (Mollie) to make sure everyone can pay for their Song With Name in a secure environment. Below you can find a list with payment methods.

  • Credit card
  • PayPal

We cover the transaction costs, so you will only pay for the Song With Name. Would you like to pay with a different payment provider? Please don’t hesitate to contact us. We will try to add that option as soon as we can.

 

Why is my country not in the list on checkout?

When launching the website, we made the decision to only sell to the most obvious countries, because every country has its own sales tax regulations. If you would like to order a Song with Name, but are unable to because of your country of residence, please send us a message and we will try to add your country when we can!

For any other questions, send us a message through our contact form.